Frequently Asked QuestionsFrequently asked questions and answers |
Do you ship outside the European Union?
Of course! We make international shipments in a simple and express way, without generating extra shipping costs.
How much is the shipping cost?
At the end of the purchase process our Customer Service Center will inform you of the shipping options for you to choose from: We ship internationally, single and express.
Do ultrasound probes have a warranty?
Yes, all our ultrasound probes are guaranteed. Our ultrasound probes in new condition are warranted for 12 months, and ultrasound probes in reconditioned and second-hand condition are warranted for 3 to 6 months. Repairs are also covered by warranty! Please contact us to know the warranty options for each case.
Does the loan probe have any additional cost?
The loaner probe service is exclusive and free of charge for repair offers. Upon the receipt of the repair or probe exchange offer, the customer will have 7 working days to inform us how to proceed. In the event that the client retains the ultrasound probe sent as a loaner, an ultrasound probe rental service will be billed.
Are the ultrasound probes tested?
Yes, all our ultrasound probes comply with a rigorous quality protocol. When the ultrasound probes enter our laboratory, we perform a CHECK-IN process for each one to determine its status and condition. Likewise, before sending the ultrasound probes to our customers, regardless of whether it is a repair or a sale, a CHECK-OUT control process is performed.
What is the return and exchange policy?
If you are not satisfied with your equipment, for any reason and within 3 business days of delivery, we will accept your return, provided the unit is returned in the same condition in which it was received, the tamper stickers have not been removed and the units are returned within the allotted time period. Remember that in this case, shipping costs are to be paid by the customer.
What payment methods do you accept?
We currently accept credit card payments, PayPal payments and bank transfers to our accounts.
What are your Privacy and Data Protection Policies?
We invite you to get to know our Privacy and Data Protection Policy, by entering here.